Patient Representatives - SBH Health System

Patient Representatives

A patient representative is available to assist you from 9am to 5pm, Monday through Friday.

Patient representatives serve as a liaison between patients and/or their family members and the hospital for the purpose of providing advocacy services, complaint resolution, patients’ rights information, information on hospital services and solutions to concerns. The patient representative works cooperatively with all hospital areas to provide for positive outcomes, patient safety and quality of care.

Some examples of when you may want to contact a patient representative are:

  • When a patient or family member seeks a resolution to a concern
  • When there is a need to interpret the Patient Bill of Rights
  • When a patient is experiencing difficulties within the hospital system
  • To help with communication and act as a liaison between caregivers and the patient and/or family.
  • Provide assistance or answer questions about advance directives such as a healthcare proxy, living will or DNR.

You may call a patient representative directly Monday through Friday from 9am to 5pm at 718-960-6121 or 718-960-6353.

Location & Hours

St. Barnabas Hospital
SBH Health System
4422 Third Avenue, 2nd Floor
Bronx, NY 10457
Monday-Friday, 9am-5pm
718-960-6121 or 718-960-6353

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