Studies have long shown that unnecessary noise for a hospitalized patient is more than irritating – it can be damaging. In fact, back in the mid-19th century, no less a nursing legend than Florence Nightingale called it “the cruelest absence of care.” A much more recent study found that “the accumulation of noise, gossip and …

The idea of sharing the physician note with patients instinctively felt reckless. And yet, in 2017, SBH had begun to explore the possibility of using the Follow My Health Portal for patients to get access to their progress notes. Pat Belair, SBH’s senior vice president of Ambulatory Services and Strategy, was the first to propose …