DRIVE
TO
Patient-Centered Excellence
8
DRIVE
TO
Patient-Centered Excellence
9
What Can You Do?
Be an active member of your healthcare team:
•• Speak up if you have questions or concerns.
•• Make sure that all health professionals involved in your care
have important health information about you.
•• Ask a family member or friend to be there with you
and to be your advocate.
•• If you have a test, be sure to follow up and get your results.
•• Learn about your condition and treatments by asking your doctor
and nurse and other reliable sources.
While you are in the hospital:
•• Make sure your doctor knows about all the medications/supplements
you are taking at home.
•• Make sure your doctor knows about any allergies and adverse
reactions you have.
•• Ask your healthcare workers whether they have washed their hands.
•• When you are being discharged, ask your doctor to explain your
treatment plan for home.
•• When your doctor writes you a prescription, make sure you can read it.
•• Ask for information about your medicines in terms
you can understand.
•• If you have any questions about the directions on your medicine labels, ask.
•• If you are having surgery, make sure that you, your doctor and your
surgeon all agree and are clear on exactly what will be done.
Report concerns related to your care and treatment, and any safety
issues to the Patient Relations Department: Main Building (Hospital),
2nd floor
(718) 960-6121
or
(718) 960-6353
.
If your concerns cannot be resolved you may contact:
The New York State Department of Health at
(800) 804-5447
,
or The Joint Commission’s Office of Quality Monitoring
at
(800) 994-6610
, or email
.
Being Involved in Your Healthcare
Visiting Hours
All visitors enjoy full and equal visitation privileges. All patients have the opportunity
to receive visitors and the right to limit their visitors. There may be certain
circumstances that will require us to restrict or limit visitors for reasons of patient
safety. Two visitors to a bedside, please.
Medical, Surgical
and Pediatrics
11:00 am – 8:00 pm
Medical/Surgical
No children under the age of 12 years
Pediatrics
Siblings 12 years and below:
4:00 pm – 5:00 pm
Neonatal Intensive
Care Unit
Siblings: Every Saturday
1:00 pm – 4:00 pm
Parents and Grandparents:
24 hours except 7:00 am – 8:00 am,
and 7:00 pm – 8:00 pm
Intensive Care Unit
11:00 am – 8:00 pm
Maternity
Spouse/Partner:
10:00 am – 10:00 pm
General Hours:
11:00 am – 8:00 pm
Siblings 12 and below:
4:00 pm – 5:00 pm
During flu season, children under 12 years of age are not permitted to visit
unless vaccinated for the flu.
Labor & Delivery
Two designated support persons are
permitted at the bedside.
Children under 18 not permitted unless the patient has received permission
in writing from the Labor & Delivery manager or administrative supervisor.
Psychiatry Units
(Kane 2/Kane 3)
1:00 pm – 2:00 pm daily
7:00 pm – 8:00 pm daily
The minimum age of visitors to the psychiatric units is 16 years old.
IMPORTANT: Children under the age of 14 are not permitted to remain in the
hospital lobby unaccompanied and may only visit patient floors as designated.
